Customer service and IT seldom collaborate efficiently, but real-time customer data and a fully integrated tool stack can break down siloes.Read More
Tag: customer
Teenage Engineering’s ‘Field’ products are testing customer loyalty
Ten years ago, Teenage Engineering made a splash with the quirky, “boutique” OP-1 synthesizer. The b-word gets quotes because the OP-1 would go on to be a huge hit, enjoying a 10 year run and several re-stocks along the way. The success of the OP-1 and the equally unique products that followed saw big brands […]
WATCH: Cabin crew shocked when a customer surprises her with this mid-flight
An Emirates flight attendant couldn’t believe her eyes when something very surprising indeed happened while she was working. All the cabin crew and customers on board joined in to create a very magical moment. The flight attendant, called Vittoria, was treated to a romantic proposal by her boyfriend Stefano. Emirates shared a video of the […]
Rocket Report: Firefly to the Moon, SpaceX makes a splash, H3 nets a customer
Enlarge (credit: Aurich Lawson/United Launch Alliance) Welcome to Edition 1.28 of the Rocket Report! Lots of news this week, and much of it good, with Stratolaunch reaching an important test, Firefly winning a sweet contract from NASA, and the H3 getting its first commercial flight. All in all, a nice week in launch. As always, […]
How banks can use personalized services to increase customer satisfaction and compete with fintechs
The ability to conduct banking activities via a sleek mobile app is no longer enough to satisfy consumers — it’s table stakes. Banks need to focus on deploying robust personal finance management (PFM) features that pull consumers in. There are three common approaches banks can take to effectively implement these tools. It’s no longer enough […]
T-Mobile, AT&T customer account PINs were exposed by website flaws
As if news of a recent breach leaking T-Mobile customer data to attackers weren’t bad enough, Buzzfeed News highlights a pair of issues that could’ve revealed PIN numbers for customers of T-Mobile and AT&T. The security flaws were uncovered by two security researchers, Ryan aka “Phobia” and Nicholas “Convict” Ceraolo. The T-Mobile issue occurred via […]
How banks can use personalized services to increase customer satisfaction and compete with fintechs
The ability to conduct banking activities via a sleek mobile app is no longer enough to satisfy consumers — it’s table stakes. Banks need to focus on deploying robust personal finance management (PFM) features that pull consumers in. There are three common approaches banks can take to effectively implement these tools. It’s no longer enough […]
How retailers are using mobile AR apps to improve customer engagement and boost sales
This is a preview of a research report from Business Insider Intelligence, Business Insider’s premium research service. To learn more about Business Insider Intelligence, click here. The mobile augmented reality (AR) market is quickly becoming primed for the retail space. By blending the online and in-store shopping journeys, mobile AR promises to provide an immersive digital […]
Was It Ethical for Dropbox to Share Customer Data with Scientists?
The data was anonymized, but academics are still concerned about the ethics of the analysis. https://media.wired.com/photos/5b57c02ec77c0914167d4eba/master/pass/dropbox_security-01.jpg
How retailers are using mobile AR apps to improve customer engagement and boost sales
This is a preview of a research report from Business Insider Intelligence, Business Insider’s premium research service. To learn more about Business Insider Intelligence, click here. The mobile augmented reality (AR) market is quickly becoming primed for the retail space. By blending the online and in-store shopping journeys, mobile AR promises to provide an immersive digital […]
