Chili’s restaurants were hit by a data breach, compromising customer credit card information

Facebook/Chili’s Tex-Mex restaurant chain Chili’s has been hit by a data breach. Its parent company has not yet confirmed how many customers have been impacted. At least 15 separate security breaches have occurred among retail companies since January 2017. Tex-Mex restaurant chain Chili’s is the latest retailer to be impacted by a data breach. On […]

Indianapolis’ DemandJump raises $6 million for its cross-channel customer acquisition platform

DemandJump, an Indianapolis-based startup that helps companies map their online traffic sources, announced today that it has raised a $ 6 million series A from investors including Revolution’s Rise of the Rest Seed Fund, Austin’s Flyover Capital, and Chicago’s Hyde Park Venture Partners. Founded in 2015, DemandJump sells a platform…Read More

If you’re a Sky TV customer, here’s how you could SAVE £300 OFF your bill

Sky has launched another money-saving promotion on its flagship satellite box, Sky Q. The limited time offer, which has landed just in time for the Easter break, could see existing Sky customers save £333 on their bill. Sky TV customers can register for the offer online on the Sky website here. The discounted bundle includes […]

World’s best airports for customer experience revealed – which UK airport made the list?

Minutes can drag while waiting for a flight and sometimes it can seem like time has stopped altogether. However, some airports have such incredible customer service experience that means waiting for your connection can make the time fly. A new survey released by the Airports Council International (ACI) has revealed the best airports for customer […]

Amazon’s ‘Good Girls Revolt’ Brought In So Few Subscribers, Each New Customer Cost $1560

Despite generally positive reviews, Amazon cancelled their series Good Girls Revolt less than two months after it premiered. Stories of behind-the-scenes trouble with Amazon’s former head of drama and comedy were cited as the death knell for the series, along with poor viewership. Now a newly released report reveals just how poor that viewership was. Critics […]

Best airport for customer service revealed to be in the UK – and it ISN’T in London

The best airport for customer service has been revealed in this year’s Airports Council International’s 2017 Airport Service Quality Awards (ASQ). Named the “Best Airport by Size and Region that serves between two and five million people,” it recognises airports that offer the best service to passengers. Surprisingly, the airport that took the number one […]

Want to Reach an Airline’s Customer Service Team? Try Slam Poetry.

Want to Reach an Airline’s Customer Service? Try Slam Poetry Advertiser Disclosure The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). This site does […]

Twitter relaxes the rules for customer service DMs

Twitter’s bot crackdown is great for improving the quality of the service, but might make it harder for businesses to use it effectively. That’s why the company is tweaking its system to enable companies to better deal with bulk communications. In the future, you shouldn’t be waiting as long for a response from your favorite […]