Tag: customers’

01 SEP

A lakeside restaurant in the San Francisco Bay Area is losing customers because of the smell of dead fish being killed by a huge bloom of algae

This is not Lake Merritt. VisionsbyAtlee/Getty Images A restaurant in Oakland, California is losing business because of the stench of dead fish caused by a huge algae bloom. The restaurant's staff recently scooped out 150 pounds of dead fish. Business is down 60%, according to the restaurant's operations manager. One hundred and fifty pounds of […]

23 JAN

How to Create a Customer for Life [INFOGRAPHIC]

Infographic was originally published on Nextiva. Customer retention is something that is often overlooked by companies big and small. However, did you know that it’s been reported that winning a customer will cost a company five times more than retaining one they already have. Besides that, there are numerous benefits to building relationships with your […]

16 JAN

Chipotle is planning to add new items to the menu, but first it wants customers to figure out what ‘sofritas’ and ‘barbacoa’ are (CMG)

Hollis Johnson/Business Insider Chipotle is testing new menu items including nachos, milkshakes, and quesadillas, the last of which is a top-requested item from customers.  However, following the successful launch of Chipotle’s Lifestyle Bowls, CEO Brian Niccol says the chain is looking for ways to launch more “new” menu items that utilize ingredients that are already […]

05 JAN

‘The question is … what’s NOT on sale?’: Gap’s email to customers reveals it has no plans to scale back on one of its biggest problems (GPS)

Getty Images Discounts have become a mainstay at Gap, and it’s increasingly becoming unusual to pay full price for anything there.  In Gap Inc.‘s most recent earnings statement, it reported that same-store sales for its namesake brand were down 7%, while its sister brands Old Navy and Banana Republic reported a 4% and 2% increase, […]

05 JAN

‘The question is … what’s NOT on sale?’: Gap’s email to customers reveals it has no plans to scale back on one of its biggest problems (GPS)

Getty Images Discounts have become a mainstay at Gap, and it’s increasingly becoming unusual to pay full price for anything there.  In Gap Inc.‘s most recent earnings statement, it reported that same-store sales for its namesake brand were down 7%, while its sister brands Old Navy and Banana Republic reported a 4% and 2% increase, […]

05 JAN

‘The question is … what’s NOT on sale?’: Gap’s email to customers reveals it has no plans to scale back on one of its biggest problems (GPS)

Getty Images Discounts have become a mainstay at Gap, and it’s increasingly becoming unusual to pay full price for anything there.  In Gap Inc.‘s most recent earnings statement, it reported that same-store sales for its namesake brand were down 7%, while its sister brands Old Navy and Banana Republic reported a 4% and 2% increase, […]

12 DEC

When not to listen to customers [INFOGRAPHIC]

It’s important to be mindful of how you manage your customer’s experience. A customer’s direct interaction with a representative is a great way to build  meaningful relationships with them. Just as important, is how you advertise to your customer. One of the most popular words of advice for consumer/brand relationships is to “always listen to […]

06 DEC

Amazon turns to customers for questions Alexa can’t answer

Amazon is launching a new program that will let its customers answer some of the questions Alexa can’t answer on its own. It’s called Alexa Answers and starting today, the company will begin inviting select customers to field some of the more difficult questions posed to Amazon’s assistant. “While Alexa can answer the vast majority […]