The 3 next steps in conversational AI

GUEST: Conversational AI is a subfield of artificial intelligence focused on producing natural and seamless conversations between humans and computers. We’ve seen several amazing advances on this front in recent years, with significant improvements in automatic speech recognition (ASR), text to speech (TTS), and intent recognition, as well as…Read More

3 changes that indicate an industry shift in conversational AI

GUEST: Conversational experiences have altered, and in many cases enhanced, the way consumers conduct transactions and interact with brands. Over the past two years, developers and brands have dedicated time and resources to building conversational experiences on messaging platforms including Facebook, Slack, and Kik. During that time, technology g…Read More

Baidu’s ambitious plan for ‘everyone on this planet’ to use its conversational AI DuerOS

Last month was huge for Baidu. On the same day it opened its conversational AI platform DuerOS to businesses and third parties at its first-ever AI developer conference, the Chinese search giant announced it had acquired, a creator of bots for chat apps like Facebook Messenger, intelligent assistants like Alexa, and smart home appliances. […]

THE CONVERSATIONAL COMMERCE REPORT: Chatbots’ impact on the payments ecosystem and how merchants can capitalize on them

BI Intelligence To keep pace with the ongoing shift toward e- and m-commerce, retailers are turning to chat apps, where smartphone users spend considerable time each day. One way they’ve been accessing consumers on these platforms is through chatbots, or software programs that use business-to-consumer (B2C) text-based messaging as an interface through which customers can communicate with merchants […]

How sound plays a role with conversational interfaces

GUEST: As messaging platforms continue to widen their lead in monthly active users over social networks, conversational interfaces will become the primary interface between brands and consumers. This shift from graphic-led to conversational-led introduces new interaction models that require brands to rethink how they connect with consumers. There have been many best practice guides on […]

How to get conversational UI right

GUEST: With the rise of AI, voice and more generally language-driven technologies like chatbots, Siri, and Amazon Echo, conversational user interfaces (CUI) have a chance to become the next major technology platform after mobile. The field of conversational UI holds a lot of promise in how humans interact with technology, thanks to trends like: The […]