Disney World and Disneyland have built their reputation on promising to make families smile.
With colourful Disney characters, themed rides and attractions, the parks are considered some of the happiest places on earth according to guests.
Customer care is at the heart of Disney staff training. In fact the staff are known as ‘cast members’ are ordered not to be negative in front of guests.
There are strict rules preventing anyone who works there from displaying any kind of negativity while visitors are around.
But no matter the quality of the customer care rude guests are unavoidable.
One ex-employee who took to the social media platform Reddit claimed that some cast members have devised secret codes to vent their frustration at customers they consider divas.
If you hear the words, “Have a magical Disney day,” that might mean anything but.
The former Disney staffer claimed this phrase is code for “f*** you”.
Another ex-employee on Reddit said “I worked for Disney’s Ad Agency for three years and we had some cast members tell us this is what it meant.”
Former Disney employee Charles Harris told Quora: “Disney does not have customers, they have guests and the cast members are trained to never refer
to someone as a customer.
“However in one high profile location where shoplifting was a bit more prevalent, the cast members would use the term ‘customer’ when speaking to another cast member if they felt someone was up to something and to not alert other guests who might overhear that conversation.”
So next time listen out for the word “customer” which may mean a Disney staff members have spotted a ‘guest’ doing something suspicious.
Walt Disney opened Disneyland, his first theme park, in 1955.
The 1953 artefact became the most lucrative Disneyland map when it went under the hammer in Los Angeles.
It had been hidden away for more than 60 years after the cartoonist gave it to a production assistant named Grenade Curran.
Van Eaton Galleries co-owner Mike Eaton said: “After some pretty exciting bidding the map sold for $ 708,000, making it the most expensive Disneyland map ever sold.
“We are beyond thrilled that the map will continue to be appreciated and cherished just like it has been for all these years.”
