American Airlines threatens to make people pay for a whole new flight if they want to change the time

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• Congress is negotiating a bill that could strip airlines of their power to levy extra fees, such as for flight changes and extra baggage.
• If it passes, American Airlines would almost certainly remove the option for customers to change their ticket if they bought a non-refundable flight, CEO Doug Parker said.
• Major US airline companies, including American Airlines, currently charge a $ 200 change fee for non-refundable flights.
• Parker said: “We — like the baseball team, like the opera — would say, ‘We’re sorry, it was nonr-efundable.'”

American Airlines is threatening to make customers who paid for non-refundable flights pay for a new one if they want to change the time.

Doug Parker, the airlines’ CEO, said according to the Associated Press: “We — like the baseball team, like the opera — would say, ‘We’re sorry, it was non-refundable.'”

See the rest of the story at Business Insider

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