LexisNexis is testing chatbots for lawyers

LexisNexis, one of the largest legal research providers in the United States, is testing chatbots for lawyers, chief product officer Jamie Buckley recently told VentureBeat in a phone interview. The goal, he said, is to give users the option to take more of a conversational approach to LexisNexis research or AI services, rather than the “typing […]

Why chatbots make me nervous

GUEST: For the past three years, I’ve been tracking down any and all ed-tech tools I can find that introduce students to new relationships — be those one-off interactions with experts over video chat, short-cycle tutoring sessions, or ongoing interactions through mentorship models that offer blended online and in-person interactions between young people and adults. […]

Facebook’s botched Messenger rollout isn’t hurting chatbots

GUEST: Last year, Facebook triggered a wave of hype surrounding chatbots and conversational interfaces in the wake of its rollout of 100,000 bots on Messenger. Sadly, they seemed to have bit off more than they could chew; the campaign was largely a disaster, with the AI behind Facebook’s chat platform failing to fulfill 70 percent […]

Chatbots bring new income stream to ecommerce

GUEST: Growing revenue is a constant battle for ecommerce websites. This can involve fine-tuning processes by optimizing funnels, checkout pages, or calls to action. It also means being open to new technologies and opportunities. Recent research on consumer attitudes shows the income-growing opportunity chatbots can represent for ecommerce store owners. Below, I’ll dive into the study […]

Why chatbots need a big push from deep learning

GUEST: Most tech giants are investing heavily both in applications and research, hoping to stay ahead of the curve of what many believe to be an inevitable AI led paradigm shift. At the forefront of this resurgence are the fields of conversational interactions (personal assistants or chatbots), computer vision and autonomous navigation, which thanks to […]

THE CONVERSATIONAL COMMERCE REPORT: Chatbots’ impact on the payments ecosystem and how merchants can capitalize on them

BI Intelligence To keep pace with the ongoing shift toward e- and m-commerce, retailers are turning to chat apps, where smartphone users spend considerable time each day. One way they’ve been accessing consumers on these platforms is through chatbots, or software programs that use business-to-consumer (B2C) text-based messaging as an interface through which customers can communicate with merchants […]

5 ways chatbots need to evolve before they go mainstream

GUEST: It’s hard to swing a $ 400 juicer in Silicon Valley these days without hitting a chatbot. Advances in artificial intelligence have enabled these talkative assistants to become a reality, and they’re now cropping up in many different forms. Facebook has greatly improved its chatbot game in Messenger, and everyone from Mastercard to Maroon 5 are climbing […]

Voicebots didn’t outshine chatbots. Microsoft, Amazon, and others did

There’s been quite a fervor over voicebots lately, especially as we lead into next week’s MobileBeat 2017 conference on AI, messaging, and personalization. AI has taken center stage, seemingly nudging chatbots out of the limelight even though we all started using them last year. There’s no nail in the coffin for Messenger bots quite yet (or those […]