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GUEST: As the chatbot world continues to expand, we in the tech industry face some critical questions. How will we measure success? And how do we ensure our approach to development drives successful outcomes? It’s not simply enough to set a generic goal, like passing a Turing test. Instead, we must seek to create chatbots […]
GUEST: “What’s the state of the global chatbot economy today?” That’s a question that I’ve been asked a lot lately, and one that I’m hoping to get more answers to by attending the second edition of Chatbot Summit in Berlin at the end of the month. Since bot mania took over the tech world nearly […]
BI Intelligence This story was delivered to BI Intelligence “Fintech Briefing” subscribers. To learn more and subscribe, please click here. The banking industry has been holding the lead in chatbot technology adoption, but the insurance market may be trying to catch up. Singaporean insurtech PolicyPal on Wednesday announced the launch of its AI-enabled chatbot, powered […]
GUEST: “Do things that don’t scale.” — Paul Graham That quote from the British computer scientist says it all. At an early stage, startups need to do things like recruiting users manually — one by one — and going door to door to promote a product, which is what AirBnB did. Chatbots were being hyped […]
We’ve seen AI-powered chatbots for almost everything, and now a company called Smartcar has developed one specifically for Tesla electric vehicles. Owners can access any number of features via Tesla’s mobile app, and by logging in via TeslaBot, they can pop open Facebook Messenger to ask questions or send commands. That’s a pretty low bar […]
GUEST: Consumers are ready for chatbots. A recent study by DigitasLBi found that almost 40 percent of consumers would make a purchase from a chatbot. Even more impressive, nearly 60 percent of consumers would engage with a chatbot if it meant receiving coupons or special offers. So bring on the bots, right? Not quite. The […]
GUEST: Let’s say you woke up with a 102-degree fever, chills, and a small rash on your right shoulder. Like so many of us, you would normally hop onto your computer to research the symptoms to make sure you don’t have some life-threatening disease. However, what if you could tap into an online 24/7 chatbot resource […]
A chatbot would never lie to you, right? That’s what I wanted to find out when I tested a Facebook Messenger chatbot for the 2017 Kia Niro crossover, which recently won the Guinness Book of World Records for the lowest fuel consumption for a hybrid vehicle. (It was an interesting competition, because two people drove across […]
I stopped using a travelbot to book my business trips. I’m a little concerned about that, because it was working for quite a while — almost a full year. I’d ask the bot to look for specific flights, then look through some options. It was frictionless, painless, quick, and worked in terms of getting some […]
bi intelligence Improving artificial intelligence (AI) technology and the proliferation of messaging apps — which enable users and businesses to interact through a variety of mediums, including text, voice, image, video, and file sharing — are fueling the popularity of chatbots. These software programs use messaging as an interface through which to carry out various […]
