Nearly a year ago, several people sued LG, claiming that numerous models that got caught in an endless “bootloop” error were unusable and therefore fatally defective.
The affected models—the G4, G5, V10, V20, and the Nexus 5X—represent all of LG’s flagship smartphones released in 2015 and 2016. LG contracted with Google in 2015 to manufacture the Nexus 5X, its inexpensive flagship phone.
In June 2017, the proposed class-action lawsuit was ordered to arbitration, according to the terms of sale. Many companies have similar language in their employment and sales contracts—arbitration nearly always benefits corporate interests over individual ones.