How banks can use personalized services to increase customer satisfaction and compete with fintechs

The ability to conduct banking activities via a sleek mobile app is no longer enough to satisfy consumers — it’s table stakes. Banks need to focus on deploying robust personal finance management (PFM) features that pull consumers in. There are three common approaches banks can take to effectively implement these tools. It’s no longer enough […]

The 30 best countries for job satisfaction, making new friends, and raising a family, according to expats

VIVID TRAVEL Moving to a new country is tough. It often means needing to find new friends, working in a new environment, and settling into a totally new way of life. That’s why InterNations, the world’s largest network for expats, has compiled the top 30 countries for getting a good job, making friends, and raising […]

How banks can use personalized services to increase customer satisfaction and compete with fintechs

The ability to conduct banking activities via a sleek mobile app is no longer enough to satisfy consumers — it’s table stakes. Banks need to focus on deploying robust personal finance management (PFM) features that pull consumers in. There are three common approaches banks can take to effectively implement these tools. It’s no longer enough […]

REVEALED: This airline has slumped down an annual satisfaction survey

The carrier achieved a customer score of just 52 per cent in research by consumer group Which?, down from 67 per cent in 2016. In a year when BA ended free catering for economy passengers on short-haul flights, the airline was given just two stars for its food and drink. The same poor rating was […]

Kony Announces New EASE Application to Enhance Patient Experience and Satisfaction

PRESS RELEASE: EASE Applications Provides Secure, Real-time Communications on Surgical Procedures to Patients’ Families AUSTIN, Texas–(BUSINESS WIRE)–August 29, 2017– Kony, Inc., the leading enterprise mobility and digital applications company, today announced EASE Applications delivered a new medical messaging application, built on the Kony AppPlatform, to enhance patients’ experience by enabling hospital staff to securely share […]

Comcast customer satisfaction drops 6% after TV price hikes, ACSI says

Comcast’s customer satisfaction score for subscription TV service fell 6 percent in a new survey, putting the company near the bottom of rankings published by the American Customer Satisfaction Index (ACSI). Comcast’s score fell from 62 to 58 on ACSI’s 100-point scale, a drop of more than 6 percent between 2016 and 2017. The ACSI’s […]