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A new startup called Astound emerged from stealth today with a big vision: to cut down on service requests using artificial intelligence to drive automation. The company’s overall goal is to help employees at large enterprises handle their own service requests, rather than require the intervention of more experienced technicians. Astound’s product targets four concrete […]
Oracle wants to make it easier for customers to power their businesses with its database. The company unveiled a new 18c version of its marquee database software today that uses machine learning to help protect customer data and automate the management of their information. The software will use machine learning on top of a wealth […]
Receipt Bank, a fintech startup that helps companies automate elements of their bookkeeping, has raised $ 50 million in a series B round of funding from Insight Venture Partners. Founded out of London in 2010, Receipt Bank targets accountants, bookkeepers, and small businesses with an online platform that allows them to submit their invoices, receipts, […]
Messaging services are being highly touted as the next medium for customer service as they offer brands a way to not only deploy human agents, but also implement artificial intelligence to address requests. But what if companies want to use AI in areas besides chatbots or on Twitter? Kylie is a startup that’s making its […]
