A report – carried out by flight compensation company AirHelp – found that the UK air travel industry is performing poorly across the board, with both UK airlines and airports receiving damning feedback.
Low-cost airlines in particular performed poorly with easyJet coming in as the lowest ranked airline of the UK-based carriers, based largely on its poor claims handling score.
EasyJet has refuted the criticism, however. A spokesperson from the airline told Express.co.uk, “We absolutely do not recognise these findings.
“EasyJet takes its responsibilities under Regulation (EC) No 261/2004 extremely seriously and will always pay compensation when it is due.
“We offer simple webforms easily found on our website and are currently processing valid claims in less than 21 days. We have plans to further improve this payment processing time later this year.
“We want to make it as easy as possible for our passengers to claim with us directly rather than sacrificing a significant portion of their compensation to other organisations like AirHelp unnecessarily.”
Budget airline Ryanair only fared marginally better than easyJet, coming in two places higher. A Ryanair spokesperson told Express.co.uk, “The fact that almost 90% of our flights are on time and we receive the fewest complaints highlights how irrelevant these ‘statistics’ are. Thanks to our unbeatable low fares and ‘Always Getting Better’ customer service, some 138m customers will choose to fly Ryanair this year, making us Europe’s No.1 airline, the only ranking that matters.”
Jet2 was just outside the bottom 10 carriers in the world, according to the report, while Thomas Cook found itself just outside the bottom 20. Express.co.uk has contacted both airlines for comment.
At the other end of the spectrum was Virgin Atlantic, which is the highest ranked carrier and rated number 10 in the world, with mostly positive scores across the board.
Flybe also featured highly at number 14, although was let down by a poor mark in the ‘quality of service category’. UK national carrier, British Airways, was ranked at 21.
For the annual report AirHelp analysed a series of key performance indicators for air travel looking at factors including on-time performance and quality of service. It also measured Twitter sentiment for every airport while also measuring claim processing as KPI for the airlines.
The study revealed that the UK has four airports in the poorest 20 in the world.
Stanstead is the UK’s worst performing airport, according to the report, and was ranked second bottom in the global list, driven largely by poor Twitter sentiment.
A London Stansted spokesperson said of the result, “Stansted is the fastest growing London airport and is investing significant sums of money to ensure that our passengers are provided with the high levels of customer experience that they are entitled to.
“This latest survey from AirHelp is purely a self-serving exercise based on very little or no substantive evidence and designed to promote a company seeking to take a share of flight compensation claims.”
London Heathrow was cited as the UK’s best performing airport in the report.
This is largely driven by a high rating when it came to on-time performance and gaining 8/10 for quality of service.
However, it still lags well behind the number one ranked airport, Hamad International Airport, Doha, Qatar, which was nine or above on both accounts.
“This is a double-whammy for UK consumers so it’s little surprised they’re feeling frustrated,” said AirHelp CEO and co-founder Henrik Zillmer.
“They’re moving from a poorly performing airport to an equally underachieving airline and something needs to be done.”
]]>https://briefnews.eu/worst-uk-airline-revealed-new-report-ranks-nations-carriers-which-one-came-bottom/feed/0Britain’ Favourite Dogs: TV show to reveal UK's top dog – WHICH is the nation's favourite?
https://briefnews.eu/britain-favourite-dogs-tv-show-to-reveal-uks-top-dog-which-is-the-nations-favourite/
https://briefnews.eu/britain-favourite-dogs-tv-show-to-reveal-uks-top-dog-which-is-the-nations-favourite/#respondSun, 14 Jan 2018 01:01:26 +0000http://briefnews.eu/britain-favourite-dogs-tv-show-to-reveal-uks-top-dog-which-is-the-nations-favourite/
A two-and-a-half hour prime-time show on Tuesday will see labradors and terriers pitched against labradoodles in ITV’s Britain’s Favourite Dog: Top 100.
There are 217 breeds in Britain plus thousands of combinations of cross breed, many of which are represented in this first-ever countdown of its kind.
The Sunday Express has been given exclusive access – but has agreed to keep the winners under wraps.
It is hosted by radio presenter Sara Cox, owner of malteses Dolly and Beano, and TV’s Ben Fogle, whose beloved black labrador is called Storm.
The results are based on a survey of 10,000 dog owners in co-operation with the RSPCA and insurer Pet Plan.
Geri Haliwell, Gok Wan, James Martin, Gabby Logan, Louis Smith and Michael Ball are among the stars who introduce us to their beloved canine friends.
Prince Harry even makes an appearance, coming face to face with an Invictus Games hero John Flint, from West Sussex, and the dog that helped him deal with his injuries.
The dog-a-thon gives each breed’s heritage, fascinating facts, key characteristics and personality traits.
New crossbreeds feature heavily, such as the chorky, sproodle, puggle, cavapoo, cockapoo and jorky.
The show also features Coronation Street dog Rover, really Cookie, a Jack Russell owned by the show’s Simon Gregson, who plays Steve McDonald.
Another TV star dog is Luna, a labradoodle who is an occasional guest on ITV’s Good Morning with Phillip Schofield and Holly Willoughby.
Britain’s Favourite Dogs: Top 100, ITV, Tuesday, 7.30pm.
]]>https://briefnews.eu/britain-favourite-dogs-tv-show-to-reveal-uks-top-dog-which-is-the-nations-favourite/feed/0Will the winner be Tarka or Mr Toad? Nation's favourite nature book shortlist revealed
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https://briefnews.eu/will-the-winner-be-tarka-or-mr-toad-nations-favourite-nature-book-shortlist-revealed/#respondThu, 04 Jan 2018 00:50:41 +0000http://briefnews.eu/will-the-winner-be-tarka-or-mr-toad-nations-favourite-nature-book-shortlist-revealed/
Poems by John Clare and Gilbert White’s seminal work The Natural History Of Selborne from 1789 are also on the shortlist, which was drawn up by a panel of nature writing experts from hundreds of nominations by the public.
Contemporary works among the 10 include Fingers In The Sparkle Jar by TV naturalist Chris Packham and The Lost Words by Robert Macfarlane and Jackie Morris.
In total 213 writers were nominated, covering 278 different titles.
A three-week poll on the Arts and Humanities Research Council website will give people a chance to vote for their favourite book and the winner will be announced on the BBC’s Winterwatch programme at the end of January.
The shortlisted books are:
• The Peregrine by JA Baker
• Poems by John Clare
• Common Ground by Rob Cowen
• The Wind In The Willows by Kenneth Grahame
• Findings by Kathleen Jamie
• The Lost Words by Robert Macfarlane and Jackie Morris
• Fingers In the Sparkle Jar by Chris Packham
• The Living Mountain by Nan Shepherd
• The Natural History Of Selborne by Gilbert White
• Tarka The Otter by Henry Williamson.
The poll is part of Land Lines, a two-year research project by Leeds, St Andrews and Sussex universities, looking at how nature writing in the UK has changed over the last 200 years and what it reveals about our relationship with the natural world.
Professor Graham Huggan, from the University of Leeds, who chaired the panel to pick the shortlist, said: “We were blown away by the phenomenal response from the public.
“We received hundreds of nominations and witnessed some of the extraordinarily rich conversations which took place on social media as people championed their favourite books.
“It was a very difficult decision to come up with the final list of 10.”
Panel member Miriam Darlington, nature writer and lecturer in English and creative writing at the University of Plymouth, said: “People turn to the comfort and inspiration of nature when times are tough.
“Nature books have always offered an inspiring way to connect with the wild environment, whether it’s through fiction, nonfiction, memoir, diaries or poetry. “
She added: “These books are doing work that reconnects us, I believe; connects us to how to feel, and to see clearly what there is to be done to enjoy, appreciate and ultimately to save our cherished natural places and their wildlife.”
• People can vote in the poll, which closes at midnight on January 25, at: www.ahrc.ac.uk/favouritenaturebooks
]]>https://briefnews.eu/will-the-winner-be-tarka-or-mr-toad-nations-favourite-nature-book-shortlist-revealed/feed/0Remembering the TV golden days: A look back at some of the nation's favourite shows
https://briefnews.eu/remembering-the-tv-golden-days-a-look-back-at-some-of-the-nations-favourite-shows/
https://briefnews.eu/remembering-the-tv-golden-days-a-look-back-at-some-of-the-nations-favourite-shows/#respondMon, 21 Aug 2017 00:45:47 +0000http://briefnews.eu/remembering-the-tv-golden-days-a-look-back-at-some-of-the-nations-favourite-shows/
REX
ITV regions once included some of the most familiar names and popular shows in television
They had their own distinctive identities and jingles and they produced memorable and much loved programmes like Rising Damp, Celebrity Squares, Crossroads and Sale of the Century – who will ever forget Nicholas Parsons’s show being introduced: “And now, from Norwich, it’s the quiz of the week!”
Sixty years ago this month, on August 31, 1957, STV (Scottish Television) became the first regional ITV company to broadcast seven days a week.
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The move ushered in an exciting era which sadly ended in the 1990s as new rules meant individual franchise holders could be taken over by others.
One by one the famous names disappeared and today ITV plc, formed after the merger of Carlton and Granada in 2004, holds 13 of the 15 regional television licences, with STV the other two.
It is a far cry from the days when every region in Britain had its own television company of which it could be proud.
These local stations not only gave many journalists and well-known-personalities their first breaks but also produced some of the most popular programmes ever seen in the UK – many of them still repeated today.
Let us remind ourselves of the days when great TV was produced all across Britain.
REX
Dennis Waterman, George Cole and Glynn Edwards in Minder
YORKSHIRE
Famed for classic comedies such as Rising Damp, In Loving Memory and Duty Free, the company began broadcasting from Leeds in 1968.
It covered a large area that included not only most of the White Rose county but also Lincolnshire and parts of Norfolk, Nottinghamshire and Derbyshire.
Its most enduring programme was Emmerdale, which first appeared in October 1972 under the title Emmerdale Farm and which until 1978 was only shown in the afternoons.
SOUTHERN
The licence holder for the South and Southeast of England from 1958 until the end of 1981, it specialised in making children’s programmes.
A mainstay of the channel was How in which a team of wise presenters explained how things worked, while its popular dramas included Worzel Gummidge with Jon Pertwee as a walking, talking scarecrow, and Enid Blyton’s The Famous Five.
Southern’s last broadcast, on New Year’s Eve 1981, was an emotional farewell to its viewers, entitled And It’s Goodbye From Us.
TV Shows that lasted more than 10 years
Sun, July 9, 2017
When you find a TV Show that you love, you never want it to end. Take a look at our favourite programmes that lasted more than 10 seasons.
Disney
1 of 16
The Muppets were created in 1955 and have been appearing in films since the 80’s
THAMES
This was the franchise holder for London during weekdays from 1968 until midnight on December 31, 1992.
Among its many successful programmes from the 1970s were the comedies Man About the House and George and Mildred and the critically acclaimed documentary series The World At War, a 26-part history of the Second World War narrated by Sir Laurence Olivier.
Its subsidiary Euston Films produced well-received dramas such as The Sweeney, Minder and Reilly, Ace Of Spies.
Thames lost its franchise to Carlton in controversial and acrimonious circumstances but the channel is still remembered fondly today for the quality of its output.
ANGLIA
The Norwich-based station used a silver statue of a knight on horse-back, rotating on a turntable, as its identity.
One of its flagship programmes was the game show Sale Of The Century and its most critically acclaimed offering was the multiple award-winning nature series Survival, which ran for 40 years and achieved the highest overseas sales of any British documentary programme.
Another highlight was the “twist-in-the-tale” series Tales Of The Unexpected, originally based on the short-stories of Roald Dahl.
Dahl himself introduced some of the episodes.
HTV
Known as Harlech Television from 1968 to 1970, it was established by the 5th Lord Harlech and broadcast in Wales and parts of the West Country.
Its board of directors included the Welsh actors Stanley Baker and Richard Burton.
It produced several opera specials as well as adventure serials such as Robin Of Sherwood.
Sadly Lord Harlech was killed in a car crash in 1985 and HTV was later taken over.
REX
Frazer Hines, Sheila Mercier and Clive Hornby in the original Emmerdale Farm
ATV
Associated Television held the franchise for the Midlands from 1956 until 1982 (and also for London at weekends from 1955 to 1968).
It made some of the most popular programmes on the ITV network, including the long-running soap Crossroads, set in a motel near Birmingham, the comedy game show Celebrity Squares and The Muppet Show.
TYNE TEES
The North-east station went on air in 1959 with Prime Minister Harold Macmillan interviewed on the opening night.
Among its best known productions were the 1980s children series Super Gran and the adaptations of the works of local author Catherine Cookson.
In 2012 permission was given for its old studios in City Road, Newcastle, to be turned into student flats.
GRANADA
“If you look at a map of the concentration of population in the North and a rainfall map, you will see that the North is an ideal place for television,” said Granada’s founder Sidney Bernstein.
His Manchester company gave us Coronation Street, the world’s longest running soap, first screened in 1960, and University Challenge, which made its debut with Bamber Gascoigne as the question master, in 1962.
It also produced the award-winning investigative current affairs programme World in Action and in the 1980s was responsible for what many regard as the best television adaptation of the Sherlock Holmes stories, starring Jeremy Brett as the brilliant pipesmoking detective.
LONDON WEEKEND (LWT)
The weekend franchise holder for the capital from 1968 to 2002 produced classics such as the original Upstairs, Downstairs, Agatha Christie’s Poirot, as well as hit game shows such as Play Your Cards Right, presented by the late Sir Bruce Forsyth.
BORDER
The Carlisle-based broadcaster, which first went on air in 1961, was where Daily Express columnist Richard Madeley made his TV debut as a reporter on the news programme Lookaround.
Previously he was at Radio Carlisle. “I got a note to call the MD at Border,” he recalls.
“I dialled the number and his PA answered. When she asked who I was I blurted ‘It’s er, Richard Madeley’, which sounded like ‘It’s Sir Richard Madeley.’
“She said ‘Hang on a moment, Sir Richard.’
“Then the MD came on the line: ‘Sir Richard – how good of you to call.’
“I had to explain but he found it amusing and I got the job.
“I loved working at Border. I really cut my teeth there. It was a small audience. You felt you could make silly mistakes. It was a very kind environment.”
Probably the station’s most popular programme was the game show Mr and Mrs, presented by Derek Batey, in which married couples would be quizzed about each other’s likes and dislikes.
REX
Nicholas Parsons with hostesses Carole Ashby and Karen Loughlin in ‘Sale of the Century’
WESTWARD
The West Country broadcaster’s logo was a silver model of Sir Francis Drake’s Golden Hind.
One of the smallest of the regional companies, it was established by Peter Cadbury, an entrepreneur from the chocolate-manufacturing family.
“It was consistently regarded as the friendliest, if sometimes the most amateurish of the ITV stations,” wrote Martin Adeney in his 2006 obituary of Cadbury.
Presenter Fern Britton began her broadcasting career on the channel in the early 1980s.
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https://briefnews.eu/remembering-the-tv-golden-days-a-look-back-at-some-of-the-nations-favourite-shows/feed/0Utah adopts the nation's toughest drunk driving law
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Utah’s Gov. Gary Herbert has signed into law the toughest standard in the country for drunk driving, setting a level that could be exceeded by as little as two beers. The Republican said the bill he signed Thursday, which lowers the blood-alcohol limit to 0.05 percent from 0.08 percent, will save lives. All other states have 0.08 as the legal limit. Attempts to lower the limit to 0.05 have failed recently in Hawaii and Washington.
At 0.05 BAC, a 160-pound man could be legally too drunk to drive if he consumed two beers too quickly. The Centers for Disease Control and Prevention use a 160-pound man as a base reference. For that person, the difference between 0.05 and 0.08 is a single drink, depending on the timeframe. To stay legal, a 160-pound man could have no more than two drinks per hour on an empty stomach. A 137-pound woman could be too drunk to drive if she consumed three drinks in two hours without food.
Opponents including the ski and restaurant industries said the move could hurt tourism and increase the predominantly Mormon’s reputation as a place unfriendly to those who consume alcohol.
“Utah: Come for vacation, leave on probation,” read an ad paid for by the American Beverage Institute.
Some gun-rights advocates also opposed the bill. Utah is an open-carry state, but that right is limited by the blood-alcohol standard for driving, so some saw it as an “ugly hidden Easter egg for gun owners” that deserved further debate.
“Public safety is our focus,” Gov. Herbert said in a statement. “This law does not target drinking; it is a public safety law that targets impaired driving.”
In 2014, the CDC reports, 9,967 people were killed in alcohol-impaired crashes, which was 31 percent of all traffic-related deaths in the United States. Evidence suggests that one drink can have a detrimental effect on driving. Gov. Herbert posted to Twitter a 2001 scientific review by the National Institute on Alcohol Abuse and Alcoholism that found, “A large body of creditable research over many years has clearly shown that impairment of tasks necessary for safe driving begins at levels as low as 0.05 percent.”
And the governor pointed out that France, Italy, Russia and Australia, places where people are known to have a drink, all have a threshold of 0.05 or even lower.