‘The question is … what’s NOT on sale?’: Gap’s email to customers reveals it has no plans to scale back on one of its biggest problems (GPS)

Getty Images Discounts have become a mainstay at Gap, and it’s increasingly becoming unusual to pay full price for anything there.  In Gap Inc.‘s most recent earnings statement, it reported that same-store sales for its namesake brand were down 7%, while its sister brands Old Navy and Banana Republic reported a 4% and 2% increase, […]

‘The question is … what’s NOT on sale?’: Gap’s email to customers reveals it has no plans to scale back on one of its biggest problems (GPS)

Getty Images Discounts have become a mainstay at Gap, and it’s increasingly becoming unusual to pay full price for anything there.  In Gap Inc.‘s most recent earnings statement, it reported that same-store sales for its namesake brand were down 7%, while its sister brands Old Navy and Banana Republic reported a 4% and 2% increase, […]

‘The question is … what’s NOT on sale?’: Gap’s email to customers reveals it has no plans to scale back on one of its biggest problems (GPS)

Getty Images Discounts have become a mainstay at Gap, and it’s increasingly becoming unusual to pay full price for anything there.  In Gap Inc.‘s most recent earnings statement, it reported that same-store sales for its namesake brand were down 7%, while its sister brands Old Navy and Banana Republic reported a 4% and 2% increase, […]

When not to listen to customers [INFOGRAPHIC]

It’s important to be mindful of how you manage your customer’s experience. A customer’s direct interaction with a representative is a great way to build  meaningful relationships with them. Just as important, is how you advertise to your customer. One of the most popular words of advice for consumer/brand relationships is to “always listen to […]

Amazon turns to customers for questions Alexa can’t answer

Amazon is launching a new program that will let its customers answer some of the questions Alexa can’t answer on its own. It’s called Alexa Answers and starting today, the company will begin inviting select customers to field some of the more difficult questions posed to Amazon’s assistant. “While Alexa can answer the vast majority […]

AT&T steps up copyright enforcement, kicks customers off network

Enlarge / The entrance to an AT&T store in San Francisco, California. (credit: Getty Images | Robert Alexander ) AT&T is terminating the broadband service of more than a dozen customers who were accused multiple times of copyright infringement, according to a report by Axios today. “It’s the first time AT&T has discontinued customer service […]

Customers at a California donut shop line up early every morning to buy out the store so the owner can spend time with his sick wife

CBS Los Angeles Donut City owners John and Stella Chhan have owned their shop in Seal Beach, California, south of Los Angeles, for three decades.  But when customers learned that Stella, 63, suffered an aneurysm in September, they wanted to help John, 62, spend more time with his wife instead of serving them.  So they […]

Elon Musk said Tesla stopped selling ‘full self-driving’ hardware online because customers were confused (TSLA)

Francois Mori / Associated Press Tesla CEO Elon Musk said on Wednesday that Tesla stopped selling self-driving hardware on its website because customers were confused. Last week, Musk said via Twitter that the option would be available “off menu” for a week, but on Wednesday suggested the feature would remain available to those who asked for it. […]

Cathay Pacific data breach affects up to 9.4 million customers

Cathay Pacific, the primary airline of Hong Kong known for its high-speed WiFi, was hit with a major data breach that affects up to 9.4 million passengers. The company said that personal information including passport numbers, identity card numbers, credit card numbers, frequent flyer membership program numbers, customer service comments and travel history had been […]