How to Create a Customer for Life [INFOGRAPHIC]

Infographic was originally published on Nextiva. Customer retention is something that is often overlooked by companies big and small. However, did you know that it’s been reported that winning a customer will cost a company five times more than retaining one they already have. Besides that, there are numerous benefits to building relationships with your […]

Chipotle is planning to add new items to the menu, but first it wants customers to figure out what ‘sofritas’ and ‘barbacoa’ are (CMG)

Hollis Johnson/Business Insider Chipotle is testing new menu items including nachos, milkshakes, and quesadillas, the last of which is a top-requested item from customers.  However, following the successful launch of Chipotle’s Lifestyle Bowls, CEO Brian Niccol says the chain is looking for ways to launch more “new” menu items that utilize ingredients that are already […]

‘The question is … what’s NOT on sale?’: Gap’s email to customers reveals it has no plans to scale back on one of its biggest problems (GPS)

Getty Images Discounts have become a mainstay at Gap, and it’s increasingly becoming unusual to pay full price for anything there.  In Gap Inc.‘s most recent earnings statement, it reported that same-store sales for its namesake brand were down 7%, while its sister brands Old Navy and Banana Republic reported a 4% and 2% increase, […]

‘The question is … what’s NOT on sale?’: Gap’s email to customers reveals it has no plans to scale back on one of its biggest problems (GPS)

Getty Images Discounts have become a mainstay at Gap, and it’s increasingly becoming unusual to pay full price for anything there.  In Gap Inc.‘s most recent earnings statement, it reported that same-store sales for its namesake brand were down 7%, while its sister brands Old Navy and Banana Republic reported a 4% and 2% increase, […]

‘The question is … what’s NOT on sale?’: Gap’s email to customers reveals it has no plans to scale back on one of its biggest problems (GPS)

Getty Images Discounts have become a mainstay at Gap, and it’s increasingly becoming unusual to pay full price for anything there.  In Gap Inc.‘s most recent earnings statement, it reported that same-store sales for its namesake brand were down 7%, while its sister brands Old Navy and Banana Republic reported a 4% and 2% increase, […]

When not to listen to customers [INFOGRAPHIC]

It’s important to be mindful of how you manage your customer’s experience. A customer’s direct interaction with a representative is a great way to build  meaningful relationships with them. Just as important, is how you advertise to your customer. One of the most popular words of advice for consumer/brand relationships is to “always listen to […]

Amazon turns to customers for questions Alexa can’t answer

Amazon is launching a new program that will let its customers answer some of the questions Alexa can’t answer on its own. It’s called Alexa Answers and starting today, the company will begin inviting select customers to field some of the more difficult questions posed to Amazon’s assistant. “While Alexa can answer the vast majority […]

AT&T steps up copyright enforcement, kicks customers off network

Enlarge / The entrance to an AT&T store in San Francisco, California. (credit: Getty Images | Robert Alexander ) AT&T is terminating the broadband service of more than a dozen customers who were accused multiple times of copyright infringement, according to a report by Axios today. “It’s the first time AT&T has discontinued customer service […]

Customers at a California donut shop line up early every morning to buy out the store so the owner can spend time with his sick wife

CBS Los Angeles Donut City owners John and Stella Chhan have owned their shop in Seal Beach, California, south of Los Angeles, for three decades.  But when customers learned that Stella, 63, suffered an aneurysm in September, they wanted to help John, 62, spend more time with his wife instead of serving them.  So they […]