How banks can use personalized services to increase customer satisfaction and compete with fintechs

  • The ability to conduct banking activities via a sleek mobile app is no longer enough to satisfy consumers — it’s table stakes.
  • Banks need to focus on deploying robust personal finance management (PFM) features that pull consumers in.
  • There are three common approaches banks can take to effectively implement these tools.

It’s no longer enough for banks to offer customers a sleek mobile banking app; in fact, they expect it.

US Demand for All Mobile Banking FeaturesBusiness Insider Intelligence

And with emerging fintechs continuously creeping in on incumbents’ marketshare, legacy banks must work to provide additional tools that will keep users engaged in-app — and prevent their eyes from wandering to startup solutions.

See the rest of the story at Business Insider

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Post Author: martin

Martin is an enthusiastic programmer, a webdeveloper and a young entrepreneur. He is intereted into computers for a long time. In the age of 10 he has programmed his first website and since then he has been working on web technologies until now. He is the Founder and Editor-in-Chief of BriefNews.eu and PCHealthBoost.info Online Magazines. His colleagues appreciate him as a passionate workhorse, a fan of new technologies, an eternal optimist and a dreamer, but especially the soul of the team for whom he can do anything in the world.

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