Royal Caribbean’s loyal team of on-board Royal Genies, quite literally, make dreams come true. Whether that’s one-of-a-kind adventures, a tailor-made spa experience or an on-shore adventure to remember forever, the magical crew bend over backwards to ensure even the biggest wish is granted. Yet the oldest, most experienced Genie for the cruise line has let slip his fairytale role doesn’t come without its issues. Reyno Varkevisser, Royal Genies on Symphony of the Seas, spoke exclusively to Express.co.uk about creating personalised VIP experiences in and out of the cabin.
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Talking of his trickiest moment yet, he confessed borders were crossed to make his customers happy.
Reyno said: “I once had a family with four children who each had several completely different allergies, so we had to source products for them from their home country, as well as they countries we visited.
“It was an operation of epic proportion, but we knew it meant the world to these Star Class guests for their children to not to be restricted by their allergies and to have the confidence that their children would be well looked after.
“Fortunately, on the world’s largest ship we have some of the world’s most knowledgeable crew.
“The Inventory team in this case rose to the occasion and we made sure that the family all left very happy guests, having made incredible memories on their family holiday.”
His potentially life-saving duties saw a very happy holiday for the passengers.
Other duties fulfilled by the Genies include something as simple as making sure a customer’s bottle of wine is perfectly chilled for them in their cabin, or helping craft the ultimate date night.
The number one Genie added: “All Royal Genies undergo training, including an extensive course from the British Butler Institute, and as a result, we are always looking at attention to detail and the ways that we can enhance the holiday experience of guests, guiding them through a once-in-a-lifetime holiday.
“I treasure all of my ‘extended family’ and we are all often very sad to wave goodbye to each other at the end of the holiday, so many guests like to keep in touch and let me know when they are joining us on the ship again!
“What makes me stand out is I am the very first Royal Genie at RCI so that makes my Magic Lamp the oldest Royal Genie residence in the fleet.
“The aim was not to clone a team of Mr Carson’s from Downton Abbey, but rather to invest in a group of Royal Genies each with his or her own unique style to deliver an unforgettable holiday.
Meanwhile, Reyno told how it was releasing his inner big kid which he found most satisfying.
He said: “My most favourite requests to fulfil are for the children.
“If I am looking after the Ultimate Family suite, which is every child’s dream suite (and often adults’ dream too!), with an in-suite slide, a Lego wall, and several more incredible features, then I can have several family members to look after.
“I feel very lucky to have this suite as I can assist to make true magic happen and provide that family with even more incredible family memories.”